| dc.description.abstract | This article focuses on return management process in supply chain context. A review of
the defi nition, role and drivers of reverse logistics management are discussed in depth
in line with the consideration of returns process management being considered as a
strategic process in supply chain management. It takes the form of desktop research in
which in-depth literature review is done with emphasis on return process management
with four theories being discussed and a review of the impact assessment of e-waste
management in the East African context being done from the assessment that has been
conducted. The role of return process management is apparently well grounded as a
key process in the supply chain management processes. However, there is an apparent
need to contextualise reverse logistics in the large returns management process for the
purpose of being comprehensive and exhaustive. The research also draws the conclusion
that there is a dire need for legislation in e-waste management; and supply chain experts
are also called upon to design a proper returns management process in order to curb the
e-waste. On the practical implications of the fi ndings, the insights and learning of the
return process management can be considered as a competitive advantage strategy in the
various product returns being considered. The learning demonstrates that return process
management, as a supply chain management process, can contribute immensely if the
consideration of closed loop supply chain process management is put in place whereby
design and measures to undertake product returns is appreciated from the initial stages
of product processing as a deliberate value add even after being consumed.
Key words: Reverse Logistics, e-Waste Management. | en_US |
