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Enhancing service quality of the hospitality industry in Uganda through organizational learning
(SAS Publishers, India, 2019-02-25)
The hospitality industry has focused attention on services and the delivery of quality services to customers. The
conception that organizational learning influences service quality has expanded extensive recognition in ...
Total quality management and customer satisfaction at Roofings Uganda Limited, Kampala, Uganda
(SAS Publishers (Scholars Academic and Scientific Publishers), 2018-07-30)
The study sought to examine the role of Total Quality Management on
Customer Satisfaction at Roofings Uganda Limited in Kampala District. A cross-
section survey design, using quantitative and qualitative approaches ...
Total quality management as a strategy for competitive advantage for small and medium size enterprises in Kampala District, Uganda
(SAS Publishers (Scholars Academic and Scientific Publishers), 2018-11-30)
The purpose of this research was to analyze the influence of Total Quality
Management (TQM) on competitive advantage of Small and Medium Enterprises
(SMEs) in Kampala District, Uganda. This study was undertaken using ...