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Application and Effectiveness of New Public Management in National Water and Sewerage Corporation
(African Journals Online, 2009)
Worldwide, public uti liti es are undergoing reforms, including the adopti on of New Public
Management (NPM)—a managerial strategy that departs from monopolisti c forms of public uti liti es
to argue for the adopti on ...
Total quality management and customer satisfaction at Roofings Uganda Limited, Kampala, Uganda
(SAS Publishers (Scholars Academic and Scientific Publishers), 2018-07-30)
The study sought to examine the role of Total Quality Management on
Customer Satisfaction at Roofings Uganda Limited in Kampala District. A cross-
section survey design, using quantitative and qualitative approaches ...