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Improving service quality in hotels in Uganda through total quality management
(SAS Publishers, India, 2019-02-28)
The hotel industry is a dynamic one in which the guest dictates the pace and type of service. Service quality is one of
the competitive priorities which enable hotels in the hospitality industry to survive. This paper ...
Total quality management and customer satisfaction at Roofings Uganda Limited, Kampala, Uganda
(SAS Publishers (Scholars Academic and Scientific Publishers), 2018-07-30)
The study sought to examine the role of Total Quality Management on
Customer Satisfaction at Roofings Uganda Limited in Kampala District. A cross-
section survey design, using quantitative and qualitative approaches ...
Total quality management and organizational learning in service organizations
(SAS Publishers, India, 2019-05-30)
The purpose of the study is to investigate the role of Total Quality Management on Organizational learning in service
organizations. The focus was on the examination of organizations with both successful and unsuccessful ...