Browsing by Subject "Customer satisfaction"

Now showing items 1-2 of 2

    • Application and Effectiveness of New Public Management in National Water and Sewerage Corporation 

      Mukokoma, M. Maurice (African Journals Online, 2009)
      Worldwide, public uti liti es are undergoing reforms, including the adopti on of New Public Management (NPM)—a managerial strategy that departs from monopolisti c forms of public uti liti es to argue for the adopti on ...

    • Total quality management and customer satisfaction at Roofings Uganda Limited, Kampala, Uganda 

      Byabashaija, Deusdedit; Muheebwa, Prescah Florence; Mbyemeire, Patrick; Nansamba, Hadijah; Aheebwa, Christopher; Mubehamwe, Janan; Kagambe, Edmond; Kwesiga, Maximus; Nyakahuma, Charles; Basemera, Doreen; Rubalema, Alex; Muhangi, W.Bernard; Gimaddu, Esther (SAS Publishers (Scholars Academic and Scientific Publishers), 2018-07-30)
      The study sought to examine the role of Total Quality Management on Customer Satisfaction at Roofings Uganda Limited in Kampala District. A cross- section survey design, using quantitative and qualitative approaches ...