Browsing Faculty of Business Administration and Management by Subject "Total quality management"

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    • Improving service quality in hotels in Uganda through total quality management 

      Muheebwa, Florence Prescah; Kugonza, Gorret; Mbabazi, Grace Mary; Asiimwe, Margret (SAS Publishers, India, 2019-02-28)
      The hotel industry is a dynamic one in which the guest dictates the pace and type of service. Service quality is one of the competitive priorities which enable hotels in the hospitality industry to survive. This paper ...

    • Total quality management and customer satisfaction at Roofings Uganda Limited, Kampala, Uganda 

      Byabashaija, Deusdedit; Muheebwa, Prescah Florence; Mbyemeire, Patrick; Nansamba, Hadijah; Aheebwa, Christopher; Mubehamwe, Janan; Kagambe, Edmond; Kwesiga, Maximus; Nyakahuma, Charles; Basemera, Doreen; Rubalema, Alex; Muhangi, W.Bernard; Gimaddu, Esther (SAS Publishers (Scholars Academic and Scientific Publishers), 2018-07-30)
      The study sought to examine the role of Total Quality Management on Customer Satisfaction at Roofings Uganda Limited in Kampala District. A cross- section survey design, using quantitative and qualitative approaches ...

    • Total quality management and organizational learning in service organizations 

      Muheebwa, Florence Prescah (SAS Publishers, India, 2019-05-30)
      The purpose of the study is to investigate the role of Total Quality Management on Organizational learning in service organizations. The focus was on the examination of organizations with both successful and unsuccessful ...