Browsing Journal Articles (Business & Management) by Author "Ssemwogere, Edward Anselm"
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Neglected Outcomes of Customer Orientation in Urban Public Water Utilities in Uganda and Tanzania
Mukokoma, Maurice; Ssemwogere, Edward Anselm (African Journals Online, 2012)We used 30 decision making units (DMUs) of National Water and Sewerage Corporation (NWSC) in Uganda and Dar es Salaam Water and Sewerage Corporation [DAWASCO] in Tanzania to collect data from customers and workers/regulators ...