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Improving service quality in hotels in Uganda through total quality management
(SAS Publishers, India, 2019-02-28)
The hotel industry is a dynamic one in which the guest dictates the pace and type of service. Service quality is one of
the competitive priorities which enable hotels in the hospitality industry to survive. This paper ...
Enhancing service quality of the hospitality industry in Uganda through organizational learning
(SAS Publishers, India, 2019-02-25)
The hospitality industry has focused attention on services and the delivery of quality services to customers. The
conception that organizational learning influences service quality has expanded extensive recognition in ...