Browsing Faculty of Business Administration and Management by Subject "Customer orientation"
Now showing items 1-1 of 1
-
Neglected Outcomes of Customer Orientation in Urban Public Water Utilities in Uganda and Tanzania
(African Journals Online, 2012)We used 30 decision making units (DMUs) of National Water and Sewerage Corporation (NWSC) in Uganda and Dar es Salaam Water and Sewerage Corporation [DAWASCO] in Tanzania to collect data from customers and workers/regulators ...