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Improving service quality in hotels in Uganda through total quality management
(SAS Publishers, India, 2019-02-28)
The hotel industry is a dynamic one in which the guest dictates the pace and type of service. Service quality is one of
the competitive priorities which enable hotels in the hospitality industry to survive. This paper ...
Corporate culture as a tool for competitive advantage of small and medium enterprises in Uganda: a case study of the Tourism and Hospitality Sector
(SAS Publishers (Scholars Academic and Scientific Publishers), 2018-10-30)
The aim of the study was to investigate the role of corporate culture on the
competitive advantage of Small and Medium Enterprises (SMEs) in Uganda. A cross-
sectional survey design was employed to collect data from ...