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Neglected Outcomes of Customer Orientation in Urban Public Water Utilities in Uganda and Tanzania
(African Journals Online, 2012)
We used 30 decision making units (DMUs) of National Water and Sewerage
Corporation (NWSC) in Uganda and Dar es Salaam Water and Sewerage Corporation
[DAWASCO] in Tanzania to collect data from customers and workers/regulators ...
Improving service quality in hotels in Uganda through total quality management
(SAS Publishers, India, 2019-02-28)
The hotel industry is a dynamic one in which the guest dictates the pace and type of service. Service quality is one of
the competitive priorities which enable hotels in the hospitality industry to survive. This paper ...
Employee fulfilment and service quality in the service industry in Uganda a case study of the Hospitality Sector
(SAS Publishers, India, 2019-05-30)
Success in hospitality business arises from strategies that ensure that an organization has necessary resources,
especially people, who could be utilized to achieve its goals effectively. The current study addressed ...
Enhancing service quality of the hospitality industry in Uganda through organizational learning
(SAS Publishers, India, 2019-02-25)
The hospitality industry has focused attention on services and the delivery of quality services to customers. The
conception that organizational learning influences service quality has expanded extensive recognition in ...