Browsing by Author "Mukokoma, Maurice"

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Compliance and Service Delivery Case Study of Local Government Procurement Units in Uganda
(International Public Procurement conference, 2007) Mbabazi, Tadeo; Karuhanga, Bernadette; Mukokoma, Maurice
This study assessed level of compliance to the procurement law, and how it affects road works delivery cost, time, and quality. The World Bank estimates that 10-15 percent (US$ 100 million) of the US $700 Ugandan government channels through the public procurement system, gets wasted due to failure to impose sanctions for violations of the procurement rules. The National Public Procurement Integrity Baseline Survey (2006) estimates an 18 – 24 billion dollars budget loss due to procurement related fraud at LG. Reports by the inspector general of government, and the auditor general for 2007 and 2008 give prominent cases of procurement related fraud. It is these evidences that prompted the researchers to conduct this study. A combination of qualitative and quantitative approaches was employed to collect and analyze the data. Various samples were created using Morgan and Kraije (1970) system. The findings portray a moderate level (70%) of compliance to the law. And a weak relationship between compliance and timeliness (r = .13, p = .57), cost (r = .38, p .63), and quality (r = .18, p = .49)
Emotional Intelligence for Employability Skills Enhancement: The Underdeveloped Competence in University Graduates
(Uganda Martyrs University Press, 2018) Mukokoma, Maurice
The Motivation Dilemma:
(Uganda Martyrs University, 2016) Mukokoma, Maurice
Motivation cannot be avoided or ignored at any level and in whatever context. Managers use motivation in the workplace to inspire people to work, both individually and in groups, to produce the best results for business in the most efficient and effective manner. It was once assumed that motivation had to be generated from the outside, but it is now understood that each individual has his / her own set of motivating forces. Realistically though it is acknowledged that motivating workers is enigmatic. This book does not provide specific answers given the complexity and multidimensional nature of motivation. Instead it provides performance guidelines and highlights controversial areas to trigger an innovative approach toward managing motivational issues. The broad challenges discussed include failure to understand and identify relevant motivational theories and variables to use; wrong motivation assumptions held by management; failure to balance motivational variables; linkage with other organisation factors; and the effect of chronic diseases on the approach to motivation, motivation strategies used by selected organisations and a tenpoint motivation tool kit. The book blends empirical data collected from twenty-four (24) randomly selected organisations and views of 396 respondents with theories. This blend acts as a basis for advancing a balanced argument on the motivational dilemma and the possible options of handling it in form of a motivational rhombus and toolkit.
Neglected Outcomes of Customer Orientation in Urban Public Water Utilities in Uganda and Tanzania
(African Journals Online, 2012) Mukokoma, Maurice; Ssemwogere, Edward Anselm
We used 30 decision making units (DMUs) of National Water and Sewerage Corporation (NWSC) in Uganda and Dar es Salaam Water and Sewerage Corporation [DAWASCO] in Tanzania to collect data from customers and workers/regulators of the two utilities. We also collected secondary data on the performance of the utilities in 2010. We used this data to calculate the Data Envelopment Analysis (DEA) for the DMUs. The results indicate high adoption of customer orientation in NWCS’ DMUs (mean score = 86%) while in DAWASCO’s DMUs the mean score is 44%. The results from DEA analysis show a mean efficiency score of 93% for NWSC and 71% for DAWASCO. Also, the findings indicate a service quality gap of -1.98 for NWSC and -2.81 for DAWASCO. We found that there is a positive correlation between customer orientation and efficiency (0.58 [p<0.01]); a positive correlation between customer orientation and customer satisfaction (0.36 [p>0.01]); and an inverse correlation between customer satisfaction and efficiency (0.043% [p>0.01]). These results imply that increased adoption of customer orientation reforms enhances technical efficiency albeit the resultant improvement in customer satisfaction is statistically insignificant.
New Public Management Reforms and Efficiency in Urban Water Service Delivery in Developing Countries: Blessing or Fad?
(Sage, 2012) Mukokoma, Maurice
Abstract Managing publicly owned entities using private sector principles, commonly known as New Public Management (NPM), is a widespread reform in Developing Countries. The theoretical and empirical debate on the effect of NPM on the performance of Public entities is still ongoing, yet limited research has been conducted in the water sector in developing countries. Using Data Envelopment Analysis (DEA) and Tobit regression on 300 observations, the influence of adopting NPM reform dimensions of segregation of functions, managerial autonomy, accountability for results, customer orientation, and market orientation on technical efficiency of urban public water utilities has been addressed. The results indicate a high likelihood of the NPM reform causing a change in the technical efficiency of the Decision-Making Units (DMUs) in National Water and Sewerage Corporation (NWSC) in Uganda though it was not the case for the DMUs of Dar es Salaam Water and Sewerage Corporation (DAWASCO) in Tanzania.
The ‘People’s Budget’ and Budget Effectiveness: the Case of Local Governments in Uganda
(African Journals Online, 2010) Mukokoma, Maurice
All over the world, participatory budgeting is being advocated. This is based on the belief that stakeholders’ participation in the budgeting process improves transparency, accountability and service delivery. Using evidence from 105 Civil Society Organisations (CSOs) in Kabalore and Kamwenge district local governments, therefore, this study set out to analyse the participation of CSO’s in the budgeting process and the effectiveness of the budget process, as a result of such participation. The findings were that the participation of CSOs in the budgeting process is still very low and that the relationship between this participation and effectiveness of the budget process is very weak (spearman’s correlation coefficient = .08). Therefore, it is recommended that relevant organisations build the capacity of CSOs to participate in the budgeting process, to secure the benefits of budget effectiveness associated with such participation.
User fees in private non-for-profit hospitals in Uganda: a survey and intervention for equity
(BioMed Central Ltd., 2005) Amone, Joseph; Asio, Salome; Cattaneo, Adriano; Kweyatulira, Annet Kakinda; Macaluso, Anna; Maciocco, Gavino; Mukokoma, Maurice; Ronfani, Luca; Santini, Stefano
Background: In developing countries, user fees may represent an important source of revenues for private-non-for-profit hospitals, but they may also affect access, use and equity. Methods: This survey was conducted in ten hospitals of the Uganda Catholic Medical Bureau to assess differences in user fees policies and to propose changes that would better fit with the social concern explicitly pursued by the Bureau. Through a review of relevant hospital documents and reports, and through interviews with key informants, health workers and users, hospital and nonhospital cost was calculated, as well as overall expenditure and revenues. Lower fees were applied in some pilot hospitals after the survey. Results: The percentage of revenues from user fees varied between 6% and 89% (average 40%). Some hospitals were more successful than others in getting external aid and government subsidies. These hospitals were applying lower fees and flat rates, and were offering free essential services to encourage access, as opposed to the fee-for-service policies implemented in less successful hospitals. The wide variation in user fees among hospitals was not justified by differences in case mix. None of the hospitals had a policy for exemption of the poor; the few users that actually got exempted were not really poor. To pay hospital and non-hospital expenses, about one third of users had to borrow money or sell goods and property. The fee system applied after the survey, based on flat and lower rates, brought about an increase in access and use of hospital services. Conclusion: Our results confirm that user fees represent an unfair mechanism of financing for health services because they exclude the poor and the sick. To mitigate this effect, flat rates and lower fees for the most vulnerable users were introduced to replace the fee-for-service system in some hospitals after the survey. The results are encouraging: hospital use, especially for pregnancy, childbirth and childhood illness, increased immediately, with no detrimental effect on overall revenues. A more equitable user fees system is possible.