Improving Financial Service Delivery to Communities Through Micro-finance Institutions in Uganda :

dc.contributor.authorWamema, Joseph
dc.contributor.authorOthieno, Joseph
dc.date.accessioned2021-04-11T12:26:02Z
dc.date.available2021-04-11T12:26:02Z
dc.date.issued2017-06-01
dc.description.abstractThis study examined the design of a target Enterprise Architecture (EA) that can enable Micro-finance Institutions (MFIs) in Uganda improve financial service delivery to communities through use of Information and Communication Technologies (ICTs). Pride Micro-finance Limited (PML) was investigated with specific focus on their mission and goals, business processes, information/data, applications, actors, and technological infrastructure. Data was collected from two branches of PML using questionnaires, observation and document reviews. This data was analysed qualitatively and the results of the analysis indicated that PML faces a number of challenges in financial service delivery; like inability to reach out to its customers in a cost effective manner, inefficient ways of processing customer information, and data/information security risks. Based on findings from this study, a target EA capable of enabling PML reach out to its customers in a more sustainable, efficient, and effective manner was designed and recommendations for its implementation made.en_US
dc.identifier.citationWamema, J., Othieno, J., 2017. Improving Financial Service Delivery to Communities Through Micro-finance Institutions in Uganda : Journal of Science & Sustainable Development, 6(1), pp. 19-40The Case of Pride Micro finance Limited (PML).en_US
dc.identifier.issn2070-1748
dc.identifier.urihttp://hdl.handle.net/20.500.12280/2644
dc.language.isoenen_US
dc.publisherJournal of Science & Sustainable Developmenten_US
dc.relation.ispartofseriesJournal of Science & Sustainable Development;6(1)
dc.subjectEnterprise architectureen_US
dc.subjectInformation and communication technologiesen_US
dc.subjectFinancial service deliveryen_US
dc.titleImproving Financial Service Delivery to Communities Through Micro-finance Institutions in Uganda :en_US
dc.title.alternativeThe Case of Pride Micro finance Limited (PML)en_US
dc.typeArticleen_US

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