Measuring Patient Satisfaction in UCMB Health Institutions
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Date
2004-12
Authors
Lochoro, Peter
Journal Title
Journal ISSN
Volume Title
Publisher
Uganda Martyrs University, Department of Health Sciences
Abstract
There is growing interest to measure patient satisfaction and collect the views of patients about the services they use. Satisfaction is essential if we have to get people utilize services, comply with treatments and improve health outcomes.
This paper reports the experience of Uganda Catholic Medical Bureau in designing an instrument to measure patient satisfaction and be able to develop a satisfaction index for all units that should become a component of comprehensive
health care quality assessment. It is hoped that this would interest national partners and health stakeholders to get involved in assessing this important performance parameter that has been forgotten for long.
Description
Keywords
Patient Satisfaction, Uganda Catholic Medical Bureau (UCMB)