Browsing by Author "Lochoro Peter"

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Measuring Patient Satisfaction in UCMB Health Institutions
(Uganda Martyrs University, Department of Health Sciences, 2004-12) Lochoro Peter
There is growing interest to measure patient satisfaction and collect the views of patients about the services they use. Satisfaction is essential if we have to get people utilize services, comply with treatments and improve health outcomes. This paper reports the experience of Uganda Catholic Medical Bureau in designing an instrument to measure patient satisfaction and be able to develop a satisfaction index for all units that should become a component of comprehensive health care quality assessment. It is hoped that this would interest national partners and health stakeholders to get involved in assessing this important performance parameter that has been forgotten for long.
Public Private Partnership for health in Uganda: will HSSP II deliver on the expectations?
(Uganda Martyrs University Press, 2007-04) Tashobya Christine Kirunga; Musoba Nelson; Lochoro Peter
At the inception of Uganda's second 5-year Health Sector Strategic Plan (HSSP II), this paper traces the history of the public - private partnership for health (PPPH) in Uganda, giving its justification and mandate. It also gives its current state of the art, outlining the successes scored, the challenges still faced in its implementation and current efforts being made to make it comprehensively institutionalized. The successes include the bilateral acceptance of the principle and need for partnership by both the public and private partners, the overt gestures by the public partner through direct funding of the private providers, the ceding of some responsibilities to private players, the acceptance by the private players to take on some public responsibilities using their own resources etc. The challenges include the slow formalization of the partnership, skepticism about autonomy, the stagnation of government funding, the poor understanding of the partnership at sub-national levels and poor sharing of information, among others. These challenges are now further compounded by the recent introduction of new policy reforms like fiscal decentralisation to the same local officials who do not fully appreciate the partnership and are therefore not likely to support it. The paper concludes with some useful suggestions on how these challenges may be tackled.