Faculty of Business Administration and Management

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Accounts Receivable Management and Organizational Profitability as a Function of Employee Perception in Gumutindo Coffee Cooperative Enterprise Limited ( GCCE ) , Mbale District Uganda
(OSR Journal of Economics and Finance (IOSR - JEF), 2016-11) Kakeeto, Francis; Timbirimu, Micheal; Kiizah, Pastor; Olutayo, K. Osunsan
This study sought to explore the effect of Accounts Receivable Management on Organizational Profitability, by testing the hypothesis: Accounts Receivable Management has a significant positive effect on organizational profitability. Using a descriptive research design and a case study strategy, sample size of 181 was taken from the population of 345 staff. Likert type scale questionnaires were used to collect data from the respondents in terms of the two variables. The findings revealed that revealed that accounts receivable management positively affected organizational profitability (adjusted R 2=0.90; p<.01), thus the hypothesis was accepted. The study concluded that, accounts receivable management as practiced by GCCE was adequate. Recommendations were made to better enhance accounts receivable management in GCCE.
Action learning, the tool for problem-solving in universities;
(2015-03-15) Bwegyeme, Jacinta
The article presents an account of how action learning principles were implemented to alleviate complex problems in universities. It focuses on the registrars and administrators under the academic Registrar's department. The Marquardt model of action learning was used in combination with the constructivist theories of learning, namely community of practice, experiential learning, discovery learning, problem-based learning and situated learning. The importance of culture and knowledge sharing is also highlighted. The results indicate that action learning contributes to problem-solving. The community of practice creates a conducive environment for successful implementation of action learning, and different organizational cultures impact on the implementation of action learning.
Africa Conflict Monitor -Tool of warfare and African social Crisis: The Epidemic of GenderBased Violence -ACM Interview with Catherine Akurut: Africa Wide -Informed Insights Interviews with Experts, 2016.
(2016) Akurut, Catherine
The use of rape as an instrument of terror against civilian populations and as a tool of warfare is as old as conflict itself. Gender-based violence in Africa is primarily a social ill addressed through educational programmes, public awareness campaigns and the criminal prosecution of perpetrators. None of these devices can be used in conflict zones during the heat of battle, although rape is a war crime for which there has been prosecution following conflicts. So widespread is gender-based violence in African societies and so deleterious the effects on the many victims that the crime canbe considered a public health issue. Catherine Akurut, an IOA consultant and conflict resolution practitioner based in Uganda, specialising in sexual violence, post-conflict reconstruction and terrorism in Africa, calls gender-based violence in Africa an "epidemic". ACM spoke with Ms Akurut about the many aspects of gender-based violence in conflict zones and normal society.
Application and Effectiveness of New Public Management in National Water and Sewerage Corporation
(African Journals Online, 2009) Mukokoma, M. Maurice
Worldwide, public uti liti es are undergoing reforms, including the adopti on of New Public Management (NPM)—a managerial strategy that departs from monopolisti c forms of public uti liti es to argue for the adopti on of market-oriented approaches to the provision of social services. In Uganda, Nati onal Water and Sewerage Corporati on (NWSC) is reported to be applying principles of the strategy. Hitherto, however, research had not been conducted into whether the corporati on’s management typifi es the applicati on of these principles and, if it does, what the results of doing so have been. This study was, therefore, conducted to examine the applicati on of these principles in the corporati on and assess the level of customers’ sati sfacti on with the corporati on’s services, with the view to highlight the link between the two, if any. Data were collected through documentary analysis; survey of the corporati on’s customers’ sati sfacti on with its services; and interview, of some of the corporati on’s managers. The fi ndings were that, with a few excepti ons, the corporati on applies the principles of NPM (i.e. autonomy, accountability, customer orientati on and market orientati on); and that the applicati on of these principles has enhanced customer sati sfacti on. It is, therefore, recommended that the corporati on increases its adhere
Assessing wind energy development in Uganda: Opportunities and challenges
(Sage Journals, 2021-12-06) Wabukala, Benard M; Otim, Jacob; Mubiinzi, Geoffrey; Adaramola, Muyiwa S
In this paper, we utilize a systematic review to assess opportunities and challenges in wind energy development in Uganda. Apart from being an environmentally friendly and renewable energy resource, development of wind energy could boosts economic growth and creates jobs. For Uganda, rising energy demand, need to reduce greenhouse gas emissions, and increasing electricity access to rural areas, emerge as rational opportunities to invest in wind energy. The main obstacles to wind energy development in Uganda are insufficient wind resource data, high initial investment cost, inadequate research and development, weak infrastructure, and unsupportive policies. For policy, comprehensive wind resource assessment, energy infrastructure investment, financial de-risking, capacity building, and deliberate wind power policy incentives could accelerate wind energy development and consequently contribute to the country’s energy security.
Attitudes of gender differences and high profile jobs in selected universities of Western Uganda
(Scholars Middle East Publishers, 2018-05-30) Nansamba, Hadijah; Byabashaija, Deusdedit; Muheebwa, Florence Prescah; Schmidt, Oliver
The article examines the relationship between attitudes of staff members towards gender differences and high job positions relating to employee performance and institutional development in selected Universities of Western Uganda. The study adopted an observational, cross-sectional exploration design with both quantitative and qualitative as paradigms in order to describe the data and its characteristics [6]. Questionnaires and an interview guides were employed to gather information from the respondents. Data was analyzed using frequencies, percentages and bar graphs. The study findings showed that there was a positive relationship between gender differences in decision making and top management positions. The study findings recommended that there is need to ensure building the capacity of women by improving their literacy and leadership skills, give men and women equal opportunities and treat them equally and have equal access to top jobs in all institutions of learning, the study also suggested including both men and women in policy making processes, through consultative ways in high level decision making.
Cash Management and Performance of Small Scale Businesses in Mbale Municipality, Uganda
(2017) Nalela, Kizitod; Okware, Samuel; Kutosi, Godfrey; Phinnehas, Kuka; Eric, Mabongaa
Abstract This paper intended to determine the relationship between cash management and profitability in small businesses in Mbale municipality. Mixed methods were employed; survey design was employed with a sample of 167 small businesses determined statistically. Interviews were conducted to support data collected by questionnaires. Results indicate that there is efficient management of cash collection and cash payment in small businesses in Mbale municipality. Results further revealed a significant relationship between cash management and profitability in small businesses. Researchers therefore, concluded that small businesses are efficient in managing cash; efficient cash management is significantly associated with profitability in small businesses. Recommendation, small scale business owners should embrace the use of improved technology to enhance higher levels of efficiency in managing cash. Different methods of cash collection should be used such as; mobile money, direct deposit and fund transfers services.
Contract management and operational performance of the road construction sector in Uganda: Evidence from the Uganda National Roads Authority
(Centre for Research Implications and Practice, 2023) Muheesi, Alex; Kasenge, Martin; Ssebagala, Cyprian; Namuli, Josephine
The study examined the effect of contract management on operational performance of the road construction sector in Uganda, a case of the Uganda National Roads Authority (UNRA) paying attention to three objectives: to examine the effect of contract administration; relationship management and contract monitoring on operational performance of UNRA. A cross sectional research design was used on a sample of 108 participants from whom questionnaires were used to collect data. SPSS (version 25) was adopted to process data while analysis was done through descriptive and inferential statistics. Findings revealed that all tenets of contract management studied are positively related to operational performance (contract administration: r = 0.53; p < 0.01, relationship management: r = 0.644; p < 0.01 and contract monitoring: r = 0.469; p <0.01). Results revealed that contract management explains 41.3% of the variation in operational performance of UNRA and that contract administration, relationship management and contract monitoring have a positive effect on operational performance with net contributions of 42%, 34.7% and 24.6% respectively. The researchers conclude that contract management positively predicts operational performance. The researchers recommend that the authorities at UNRA should pay keen attention to all dimensions of contract management adopted in the study since they all positively relate with and equally positively influence operational performance of the organization. By doing so, any occurrences that would jeopardize smooth flow of activities and works will be eliminated, hence harnessing operational efficiency.
Corporate culture as a tool for competitive advantage of small and medium enterprises in Uganda: a case study of the Tourism and Hospitality Sector
(SAS Publishers (Scholars Academic and Scientific Publishers), 2018-10-30) Muheebwa, Florence Prescah; Nansamba, Hadijah; Kugonza, Gorret; Mawenu, Robert
The aim of the study was to investigate the role of corporate culture on the competitive advantage of Small and Medium Enterprises (SMEs) in Uganda. A cross- sectional survey design was employed to collect data from 112 tourism and hospitality organizations in western part of Uganda. Out of 112, ninety-six (96) firms were maintained for investigation. This study engaged both managers and employees as respondents. Reliability of all the variables was tested using Cronbach’s alpha (α) for inter-item consistency reliability and specifically for corporate culture was established to be at α=0.92. The analysis of results confirmed that corporate culture positively influenced competitive advantage of SMEs by 12.4%. The corporate cultural norms that had significant influence on competitive advantage were found to be mission (β=0.329, sig=0.006) and involvement (β= 0.208, sig=0.042) norms. Consistency (β=0.120, sig=0.467 and adaptability (β=0.120, sig=0.181) norms were found to be insignificant contributors to competitive advantage of SMEs. The study recommends that management uplifts the engagement of employees in decision making. Particular attention should be paid to the strategic planning process. The study was restricted to the tourism and hospitality sector. Therefore, future studies should conduct studies in other sectors besides Tourism and Hospitality sector.
Corporate governance and accountability in Uganda a stakeholder perspective
(University of Dundee,, 2007) Wanyama, Simeon; Burton, M. Bruce; Helliar, V. Christine
The interviews documented in this study suggest that much more sensitisation is needed to develop an awareness of the importance of good governance and accountability among a wide range of groups of stakeholders in Ugandan corporations. Several organisations, including the ICGU, are attempting to improve the situation, but the government itself is seen as perhaps needing to exhibit a greater will to tackle corruption— and encourage accountability and good governance—not just in words, but in practical actions. Political cronyism, vested interests and interference, as well as a lack of sufficient backing for regulatory agencies, appear to be serious obstacles to the emergence of improved governance structures in Uganda. A concerted effort was thought to be required to ensure that management and boards develop better corporate governance practices and enhance their accountability framework so that they become (and are seen to become) good corporate citizens. In summary, there is clearly a need for the Ugandan authorities to address the issues identified in this study, and work towards a system of governance that will enhance confidence (both domestic and international) in the inherent accountability of the Ugandan corporate system. It is apparent, however, that many of the key players in the system perceive there to be a sufficiently widespread degree of corruption to make substantive improvement difficult. The priorities of the Western-based codes on corporate governance may therefore only have limited applicability for a developing nation such as Uganda. While the present study has limitations, most notably in the fact that only those willing to be interviewed took part, the results point strongly to a common view along the lines stated above and a need for action that is increasingly urgent
Determinants of smallholder farmers' decision to invest and intensify investment in seed potato production in South Western Uganda
(International Journal of Agricultural Extension, 2023-07-20) Nabasumba, Sylvia; Najjingo, Margaret M.; Mugisha, Johnny; Pali, Pamela N.; Kyazze, Florence B.; Isubikalu, Prossy
Whereas several national and international efforts to increase seed potato production have been promoted in Uganda in the last decade, few farmers are participating in seed potato production despite the higher returns on investment from it. Existing studies relate farmer low investment to economic reasoning and as such limited empirical evidence exists on the importance of socio- psychological factors in influencing potato farmers’ decisions and the level of investment in seed potato production. This paper utilizes data from a cross -sectional study of 227 randomly selected potato farmers drawn from Kabale and Kanungu districts of southwestern Uganda, to analyse the empirical determinants of farmers’ decision to invest and their level of investment in seed potato production. The findings reveal that only 44% of the potato farmers had invested in seed potato production. Further, the results revealed that institutional factors largely influenced farmers’ decision to invest while socio –economic factors significantly influenced farmers’ level of investment level in seed potato production. Similarly, psychological factors affected both the decision and level of investment in seed potato production. We conclude that investing in seed potato production is an individual farmer’s encounter enhanced by supportive cognitive environment accompanied by soft and hard production assets affluence. Therefore, promotion programs and policies on seed potato production should focus on enrolling resource able farmers and enhancing their capacity through training via peer learning strategies. This study contributes to the body of knowledge by incorporating psychological factors in modelling farmers’ decision and level of investment in seed potato production. Thus, the study recommends the intensification of the utility of socio-psychological theories in studies investigating investment behaviour in the context of the smallholder farmers.
Educational Inequality and Quality of life: A comparative Study of Secondary Schools in Central and Northern Uganda
(2017) Nabasumba, Sylvia; Naamara, Winfred; Nabadda, Christine
Drawing on a comparative analysis from central and northern regions of Uganda, we identified the factors that are associated with educational inequality and quality of life in secondary schools in both regions. Our sample comprised of 358 students and 72 key informants, primary data were mainly collected through interviews and structured questionnaires. Thematic analysis of qualitative data was done by identifying common themes based on the objectives of the study, while quantitative data were analyzed using Statistical Package for Social Sciences (SPSS). Most of the factors that were identified applied to both regions as the central region has a significant number or people from other parts of the country including the northern region. However, some factors were more prevalent in the northern region. Among the factors that were found to bring about inequality in both regions included gender-based inequality, family economic status and policy related factors. Overall, the study concluded that the central region is better equipped to offer quality education due to availability of a better infrastructure and staff remuneration, however, efforts are being made to improve the quality of education in the northern region as well.
Effect of Introducing Audiovisual Learning Materials on Distance Learning Students’ Performance and it’s Cost Implication for Uganda Martyrs University
(Uganda Martyrs University, 2010) Ouma, Richard; Kule, Abraham; Ssemwogerere, Edward A.
The study investigated the effect of introducing audiovisual learning materials on distance learning students’ performance, perceptions of learning and its cost implications for Uganda Martyrs University (UMU). The study employed a case study research design using both quantitative and qualitative approaches. It considered a showcase of the use of audiovisual learning materials in one module in Micro finance. The study established the cost implications of introducing audiovisual learning materials and the effect of audiovisual learning materials on students’ performance and perceptions in the selected module against other modules without audiovisual learning materials. Four staff members and 17 micro finance final year students participated in the study. Interviews were used to probe teaching and support staff perception, cost and challenges they face in developing and using audiovisual materials. Questionnaire was used to capture students’ perception of the impact of using audio visual materials on their academic performance. The findings of this study indicate that the importance of using audio visual learning materials in distance education should be underscored. Academic staff face several challenges in developing and using audio visual teaching materials. It is costly to in terms of money and time to develop and use audio visual materials. These findings have implications for the university in developing distance learning policy, other teaching faculties to improve on their distance learning delivery, and for further research.
Effects of gender differences and high profile jobs in selected universities of Western Uganda
(Scholars Academic and Scientific Publishers (SAS Publishers), 2018-12-30) Nansamba, Hadijah; Kyaligonza, Tadeo; Mbabazi, Grace Mary; Mawenu, Robert; Muheebwa, Florence Prescah
The article identifies the relationship between effects of gender differences on organizational performance and high profile jobs relating to employee commitment at work, performance and development in selected Universities of Western Uganda. The study adopted an observational, cross-sectional exploration design with both quantitative and qualitative as paradigms in order to describe the data and its characteristics. Questionnaires and an interview guides were employed to gather information from the respondents. Data was analyzed using frequencies, percentages and bar graphs. The study findings showed that there was a positive correlation between effects of gender differences on organization performance and top management positions. The study findings recommended that there is need to ensure building the capacity of women by improving their literacy and leadership skills, give men and women equal opportunities and treat them equally and have equal access to top jobs in all institutions of learning, the study also suggested including both men and women in policy making processes, through consultative ways in high level decision making.
Employee fulfilment and service quality in the service industry in Uganda a case study of the Hospitality Sector
(SAS Publishers, India, 2019-05-30) Muheebwa, Florence Prescah; Mbabazi, Mary Grace; Rubalema, Alex
Success in hospitality business arises from strategies that ensure that an organization has necessary resources, especially people, who could be utilized to achieve its goals effectively. The current study addressed employee fulfilment toward work-related factors, which could present the effect to service delivery, service cost and service reliability in the hospitality industry. Sixty-seven respondents form eight hospitality organizations in Uganda participated in the study in 2019. The result indicated that employee fulfilment toward work-related factors had significant relationships with service reliability, service cost as well as service delivery. It indicated that supervision style had the strongest link to service reliability while the salary factor was identified as having the lowest influence on service cost and moderate impact on service reliability and service delivery.
Enhancing guest sensory experiences and behavior through Internet of Things (Iot)-enabled personalization in premium hospitality in Uganda
(International Journal of Novel Research and Development, 2024-09-01) Muheebwa Florence
This study explores the intersection of sensory marketing and Internet of Things (IoT) technology in selected 3 premium hotels in Uganda including Serena Hotel Kampala, Protea Hotel by Marriot Kampala, and Sheraton Hotel Kampala. We explored how IoT-enabled sensory experiences impact hotel guests' emotional states, overall satisfaction, and well-being, as well as their subsequent behavior. Additionally, we investigated whether gender plays a role in shaping these effects. The research design consisted of two phases: an exploratory phase involving in-depth interviews with hotel managers to gather qualitative insights, followed by a confirmatory phase involving an online survey of 357 hotel guests to validate the findings and gather quantitative data. The findings revealed that different senses influenced various aspects of guests' experiences: smell, hearing, and sight affected emotions, while touch, hearing, and sight impacted overall satisfaction. Smell and taste contributed to guests' well-being, with smell having a more significant impact on women's well-being and likelihood of returning compared to men. The Internet of Things (IoT) technology can be leveraged to craft personalized, multi-sensory experiences for hotel guests. For instance, hotels can utilize IoT to create distinctive and dynamic atmospheres in their rooms and suites, tailoring the ambiance to enhance guest satisfaction and comfort. This research focused on 3 premium hotels in Uganda, but future studies could investigate whether the results apply to other regions, cultures, and hotel segments, such as comparing highend and budget hotels to determine if the findings are universally applicable.
Enhancing service quality of the hospitality industry in Uganda through organizational learning
(SAS Publishers, India, 2019-02-25) Muheebwa, Florence Prescah; Mbabazi, Grace Mary; Nyakahuma, Charles; Rubalema, Alex; Nansamba, Hadijah
The hospitality industry has focused attention on services and the delivery of quality services to customers. The conception that organizational learning influences service quality has expanded extensive recognition in both academic circles and managerial practices. Consequently, the purpose of the study was to establish the relationship between organizational learning and service quality. This research was survey-based, whereby primary data was collected with the use of a questionnaire. Data collected included dimensions of organizational learning (Information acquisition, Information interpretation, Information sharing, Information quality and Behavior and cognitive changes) and dimensions of service quality (Tangibles, Reliability, Responsiveness, Assurance and Empathy). The sample comprised of 120 employees from the hospitality organizations in Kampala, Uganda’s capital city where the head offices of these organizations are located. Simple random sampling was used to select respondents. 120 questionnaires were distributed to targeted managerial staff in the hospitality organizations in Kampala. 105 completed questionnaires were returned. However, 2 of the returned questionnaires had missing data and were discarded from analysis. As a result, 85.8% (103/ 120) of questionnaires were used in the analysis. Descriptive statistical analysis, correlation and multiple regression analysis was employed to establish the relationship between organizational learning and service quality. The overall findings revealed that organizational learning had a strong positive relationship on service quality levels within selected hospitality organizations in Kampala Uganda.
Foreign Direct Investment and Development of Local Firms: Highlighting the Need to Build Absorptive Capacity
(Uganda Martyrs University, 2012) Lugemwa, Peter
Many developing countries are investing a lot to attract FDI. As a consequence of the linkages between FDI and the local firms and the resultant technological spillovers, local firms are expected to experience growth. However, there is evidence to suggest that FDI does not necessarily lead to the growth of local firms. Rather, local firms may be competed out of business. It is therefore imperative that local firms build absorptive capacity to benefit from FDI. A minimum threshold of absorptive capacity is necessary for FDI to contribute to the growth of local firms. In this context absorptive capacity is the technological gap between the domestic and foreign firm. Evidence suggests that the wide technological gap between local and foreign firms is impediment to the technological transfer between them.
Frameworks Underpinning Corporate Governance: Evidence on Ugandan Perceptions
(Blackwell Publishing Ltd, 2009) Wanyama, Simeon; Burton, Bruce; Helliar, Christine
Manuscript Type: Empirical Research Question/Issue: This paper sets out to investigate perceptions about corporate governance practices in the developing African nation of Uganda. The study employs interview and questionnaire analysis to examine the part played by a range of factors in supporting effective governance. Research Findings/Results: The findings suggest that pervasive corruption and weaknesses in underlying frameworks have hampered attempts to improve practice. The results indicate that the mere emergence of detailed governance codes in developing countries does not necessarily mean that de facto practices will improve. Theoretical Implications: The results suggest that corporate governance standards in developing countries may appear on paper to be broadly similar to those in developed countries. However, a widespread perception exists that Ugandan frameworks are not yet strong enough to support what might normally be considered to be “good” practice. Sound corporate governance is seen as being a multi-faceted notion, with a range of political and social frameworks requiring strengthening before meaningful improvements can be made. Practical Implications: The evidence indicates that attempts to improve governance standards in a particular nation require more than the simple publication of codes of best practice. Root and branch changes in a wide-range of contextual factors, including at political and cultural levels, are required to provide the conditions in which meaningful improvements in corporate governance will occur.
General Practice Patients Treated for Substance Use Problems: Acrossnational Observational Study in Belgium
(2016) Wanyama, Simeon; Boffin, Nicole; Antoine, Jerome; Moreels, Sarah; De Ridder, Karin; Peremans, Lieve; Vanmeerbeek, Marc; Van Casteren, Viviane
General Practitioners (GPs) are well placed to care for patients with (chronic) substance use problems. This pilot was carried out to study the feasibility and usefulness of a continuous surveillance of substance use problems among general practice patients. The objectives were (i) to describe variables with missing values exceeding 1% and whether patients were reported without substance-related problems; (ii) the profile and the magnitude of the patient population that is treated for substance use problems.Observational study by the Belgian Network of Sentinel General Practices (SGP) in 2013. Baseline (at the first encounter) and 7-month follow-up data were reported of all patients treated for substance use problems. Two main measurements were type of substance use and patient status at follow-up. Multiple logistic regression analysis was used to examine patient status at follow-up. Of 479 patients, 47.2% had problems with alcohol alone, 20.3% with prescription drugs, 16.7% with illicit drugs other than heroin or methadone and 15.9% with heroin or methadone. Problems with alcohol alone were more prevalent in Flanders (53.0%; 95% confidence interval (CI) 46.8–59.1%) than in Wallonia-Brussels (39.8%; 95% CI33.1–46.8%), while problems with heroin or methadone were more prevalent in WalloniaBrussels (27.0%; 95% CI 21. 1–33.5%) than in Flanders (7.1%; 95% CI 4.3–10.9%). At followup, 32.8% of the patients had dropped out, 29.0% had discontinued GP treatment and 38.2% had continued GP treatment. Overall, 32.4% of 479 patients had continued GP treatment for substance use problems during the study period. In Wallonia-Brussels, this proportion was higher (42.7%; 95% CI 35.9–49.6%) than in Flanders (24.3%; 95% CI 19.2–29.8%). A continuous surveillance of the general practice population treated for substance use problems seems to be feasible and useful. The latter is suggested by the specific profile and the relative magnitude of the population. Inter-regional health system differences should be taken into account to estimate the epidemiology of substance use problems among general practice patients.

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